Refund and Returns Policy

Effective Date: August 7, 2026

At SHILP ART & CREATIONS, customer satisfaction is our priority. We take great care in crafting and packaging every product. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

1. Return Eligibility

You may request a return if:

• You receive a damaged or defective product.
• You receive the wrong product.
• The product has a manufacturing defect.

To be eligible for a return:

• The request must be made within 7 days of delivery.
• The product must be unused and in its original condition.
• The product must be returned with its original packaging, accessories, and invoice.

2. Non-Returnable Items

Returns will not be accepted for:

• Products damaged due to misuse or improper handling.
• Customized or personalized products.
• Products returned without original packaging.
• Minor variations in color, finish, or design due to handcrafted manufacturing.

3. Refund Process

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• The refund will be processed to your original payment method.
• Refunds are generally completed within 7-10 business days, depending on your payment provider.

4. Replacement Policy

If you receive a damaged, defective, or incorrect product, we will arrange a replacement at no additional cost, subject to product availability.

5. Cancellation Policy

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be accepted.

6. Return Shipping

If the return is due to our error (damaged, defective, or incorrect product), we will bear the return shipping charges.

For other eligible returns, customers may be responsible for the return shipping cost unless otherwise agreed.

7. How to Request a Return

To request a return or replacement, please contact our customer support with:

• Order Number
• Product Name
• Reason for Return
• Photos of the damaged or incorrect product (if applicable)

8. Contact Us

For any questions regarding returns or refunds, please contact us.

SHILP ART & CREATIONS
Email: sales@shilpartcreations.com
Phone: +91 (840) 111-1137
Address: Rajkot, Gujarat, India